The access to a modern cloud infrastructure is conducive to faster digital transformation. The first cloud solutions, implemented in strategic partnerships with global cloud providers and the National Cloud Operator, already support the bank’s employees and customers.
As part of creating the Service Desk of the Future, we transferred 12 thousand terminals for consultants in 1 thousand branches to a virtual environment in the cloud. The bank’s customers can use the new Online Video Consultant service, which was also created in cloud technology.
In the coming years, the use of data processing in cloud computing by the bank will increase. Within the next three years, the bank’s key business IT systems will operate in a cloud based on a hybrid infrastructure.